Returns & Refunds

All returns are handled by case basis. Please read carefully the return policy for each product.

Our Scarves

  • Our scarves are non-refundable. If there is an issue with the order, please note that issue falls into our allowable range. Since all of our products are handmade, there may be variations between or even within an order.
    Items are not returnable due to sizing issues. Since all scarves are printed on, we cannot replace/remake items that was not ordered in the correct size. Please choose the correct sizes. Our sizes and fabric description you can find in the Help menu.
  • For any issue regarding an order, you must contact us within 3 business days of the delivery date or we may not be able to help resolve the issue
  • If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 6 hrs of the order being placed or by the following business day if the order was placed over the weekend.
  • When contacting us with an issue, please be sure to include explanation of the problem, photos for our reference and comments
    In most cases, this item doesn’t cover the shipping cost. Returns must be received within 30 days.
    If you have some questions or problems, please contact us via contact form 
  • Orders are refundable when:
    - We are unable to produce part or all of your order due to a limitation of our manufacturing
    - You request a change or cancellation to the order and the order has not started production
  • Orders are NOT refundable for reasons including the following:
    - The wrong size is ordered
    - There are small variations within a wholesale order. This is normal due to our processes
    - An item was damaged in transit
  • While we do have a 4 step QC process, an incorrectly sewn product or a item with a print flaw may be shipped. Also, there is any number of things that can go arise:
    - a product is received with a small mechanical error
    - a product is received with a large mechanical flaw that prevents wearing
    - a product is received with a large print flaw
    - an wholesale order is received with multiple print flaws
    - an order with tracking is appearing to be stuck during transit
    - an order without tracking (international) is appearing to be stuck in transit
    - an order has been returned due to an address error
    - an order was damaged in transit
    - the wrong item was shipped
If you have an issue with the order that you placed, please refer to our resolution steps. In most cases we will reprint the order.
However, depending on your specific case, there original item(s) may need to be returned, or we may need to wait on a case opened with the postal service.
  • If you receive a product that has a mechanical issue the effects the use of it, please follow these steps to report it to us:
- Take a few good quality pictures that clearly illustrate the problem. If the problem is related to sizing, try to place a tape measure on the garment to show the the problem.
- Email us using Contact form
- In the subject title, please put the order number so we can easily look up your information and order
We will confirm we received your email and our team will respond to you as soon as possible.
We may ask you for more information or pictures if the submitted photos are not clear enough. We take quality matters very seriously and sometimes it can take a bit longer to review a problem if it is more complicated. We will work with you to find a solution that is appropriate to your specific issue. Possible resolutions include reprinting the order, crediting the order or, in rare cases, refunding the order.
We cannot accept items that have been worn and used beyond being tried on.
Exchange service: At the present, we do not offer an exchange service.

Our Wall Decor, Home Decor & Accessories

  • For any issue regarding an order, you must contact us within 5 business days of the delivery date or we may not be able to help resolve the issue
  • We will respond to you as soon as possible
  • To facilitate a quicker resolution of your issue, we strongly recommend including the order number, an explanation of the problem, and any photo or video evidence when contacting us in accordance with the instructions

* Please note:
- Chimeraplanet does not reimburse the outgoing or return shipping charges UNLESS the return is due to a defect in quality
- In this case, the first you need to  with 5 days of the ship date with your order number and photos of the issue to ask if this is an available option. We will confirm we received your email and our team will respond to you as soon as possible with further instructions.

    If you have any questions, please contact us